Refund policy

RETURN & REFUND POLICY

Last Updated: September 20, 2026

Thank you for shopping with Jashenic. We want you to be satisfied with your purchase. Please review our return and refund policy carefully before placing an order.

1. RETURN WINDOW

We accept eligible return requests within 14 days after the order has been delivered.

To qualify for a return, the item must:

• Be unused, unworn, and in the same condition as received
• Include the original packaging, accessories, and components
• Show no signs of use, damage, washing, modification, or misuse
• Include proof of purchase or order information

Items that do not meet these conditions may not be eligible for a refund.

2. NON-RETURNABLE ITEMS

The following items are generally not eligible for return:

• Items that have been used, worn, washed, damaged, or altered
• Items damaged due to improper use
• Items missing original packaging or components
• Personalized or customized products
• Clearance or final-sale products where clearly stated before purchase
• Items returned after the return period

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at:

2422258682@qq.com

Please provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the product and packaging

After reviewing the information, we may offer a replacement, partial refund, full refund, or another appropriate solution.

4. CHANGE-OF-MIND RETURNS

If you wish to return an item because you changed your mind, ordered the wrong item, or no longer want the product, you may be responsible for return shipping costs.

Original shipping fees are generally non-refundable unless the return is caused by an error on our part.

5. REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Depending on your bank, card issuer, or payment provider, it may take several business days for the refund to appear in your account.

6. ORDER CANCELLATIONS

If you need to cancel or modify an order, contact us as soon as possible.

Once an order has entered processing or has already been shipped, we may no longer be able to cancel or modify it.

7. RETURN AUTHORIZATION

Please contact us before sending any return.

Do not send products to the registered company address without receiving return instructions from us first, as the return processing location may be different.

Contact:

Email: 2422258682@qq.com

Website: jashenic.com