Shipping policy
SHIPPING POLICY
Last Updated: September 20, 2026
Thank you for shopping with Jashenic.
This Shipping Policy explains how orders placed through jashenic.com are processed, shipped, and delivered.
1. SHIPPING DESTINATIONS
Jashenic currently ships to customers within the United States.
Orders placed for destinations outside the United States may not be accepted unless otherwise stated at checkout.
2. SHIPPING METHODS
Available shipping methods and shipping charges are displayed during checkout.
We currently offer standard shipping for eligible U.S. orders.
Estimated delivery time:
5–8 business days
Delivery estimates are not guaranteed and may vary depending on the destination, carrier conditions, weather, public holidays, seasonal demand, or other circumstances beyond our reasonable control.
3. SHIPPING COSTS
Shipping charges are calculated and displayed during checkout before payment is completed.
From time to time, Jashenic may offer free shipping promotions or free shipping when an order reaches a specified minimum order value.
Any free-shipping threshold or shipping promotion shown at checkout will apply to the order.
4. ORDER PROCESSING
Orders are processed after successful payment authorization.
Processing time may vary depending on:
• Order volume
• Product availability
• Weekends
• Public holidays
• Seasonal sales
• Operational conditions
Orders placed during high-volume periods may require additional processing time.
5. DELIVERY TIMES
Estimated delivery times are provided for reference only.
Jashenic does not guarantee a specific delivery date.
Delivery delays may occur due to:
• Carrier delays
• Severe weather
• Incorrect or incomplete delivery information
• Public holidays
• Peak shopping seasons
• Operational disruptions
• Events outside our reasonable control
6. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
Before placing your order, please check:
• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code
If an incorrect or incomplete shipping address is provided, delivery may be delayed or the package may be returned.
If an order has already been shipped, we may not be able to change the shipping address.
7. ORDER TRACKING
When tracking information is available, it may be sent to the email address used when placing the order.
Please allow some time for tracking information to update after the order has been shipped.
8. LOST OR DELAYED PACKAGES
If your order appears to be significantly delayed or lost, please contact us at:
2422258682@qq.com
Please include your order number and any available tracking information.
We will review the shipment status and assist where reasonably possible.
9. DELIVERED BUT NOT RECEIVED
If tracking information shows that your package has been delivered but you cannot locate it, please:
• Check around your property
• Check with household members
• Check with neighbors
• Contact the shipping carrier
If the package still cannot be located, please contact us at:
2422258682@qq.com
We will review the situation and assist where reasonably possible.
10. UNDELIVERABLE PACKAGES
If a package is returned because of:
• An incorrect address
• An incomplete address
• Failure to receive the package
• Refusal of delivery
additional shipping charges may apply if the order needs to be resent.
11. SHIPPING RESTRICTIONS
Some products or delivery destinations may be subject to shipping restrictions.
If we are unable to ship an order to the provided address, we will contact you and may cancel and refund the affected order.
12. ORDER CHANGES
If you need to change your shipping information, please contact us as soon as possible.
Once an order has been processed or shipped, changes may no longer be possible.
13. CONTACT US
For shipping-related questions, please contact:
Jashenic
Website:
jashenic.com
Email:
2422258682@qq.com
Operator:
香港粵行貿易有限公司